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New Member

CUEAC unable to transfer call.

CUEAC unable to transfer call.  The following error was returned: no more Service queue devices available

8 REPLIES
Silver

Hi Robert,The first thing

Hi Robert,

The first thing that would come to mind would be do you actually have enough service devices built and synced with Call Manager?  Once we find this out we can go on from there. 

 

 

Hope this helps

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
New Member

Thanks for the reply

Thanks for the reply tonyperla

 

I have 10  Service Devices lines configured.   I synced with call manager several times and all the service lines are registered.  

Silver

No problem. What version of

No problem. 

What version of CUEAC are you using?  If its 9.x and above, is your queue assigned with the correct queue device group containing those 10 service devices?

 

Hope this helps

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
New Member

System version: 9.1.1.10  

System version: 9.1.1.10

 

 

Silver

Then my statement holds true.

Then my statement holds true.  Can you check the above and reply back?

Hope this helps

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
Silver

I should also add if its 10

I should also add if its 10 total service devices or is it 10 split up between gateway, park, and service devices?

Hope this helps

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
New Member

10 for CT gateway, 10 for

10 for CT gateway, 10 for Service device and 10 for Park devices. 

New Member

yes, its assigned to the

yes, its assigned to the correct Queue Device Group.

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