05-05-2010 08:17 AM - edited 03-19-2019 12:53 AM
Hi, guys
I've used CUP 8.0 in evaluation mode for some time and had no problems witch CUPC 7.0 - it can be used in softphone mode and deskphone controll mode. CUPC 8.0 can't work in softphone mode because of license restriction of evaluation mode.
I've uploaded licence file to CUP server with 1 server unit, to be able to use CUPC 8.0 as softphone.
But then, I can't get any CUPC client working - during registration process it fail with error: "System logon failure" and "Registration failure" on CUPC 8.0 and CUPC 7.0 respectively.
There is also one suspicious alert detected on RTMT: Service operational status is DOWN. Cisco UP XCP Directory Service;Cisco UP XCP Message Archiver;Cisco UP XCP XMPP Federation Connection Manager.
If I manually start them in Serviceability - they don't come up or immediately reverts to stopped state.
I don't have much experience in CUP troubleshooting and analyzing traces and would be appreciated for any help or advice.
05-05-2010 10:01 AM
1) Phone features on CUPC is not limited by CUPS license. They are enforced by CUCM DLUs.
2) If CUPS was on evaluation mode, all CUPC users are "licensed". However, if you uploaded a permanent license to CUPS, you have to explicitly license them from CUCM > System > Licensing > Capability Assigment. By default, no CUPC user will be licensed (ie. you cannot log into CUPC).
3) "Cisco UP XCP Directory Service;Cisco UP XCP Message Archiver;Cisco UP XCP XMPP Federation Connection Manager" are all optional features on CUPS 8.x. They don't have be up. And they won't be up until you configured them properly.
For more information on CUPS 8.x services and configuration, you may take a look at http://www.lulu.com/content/5552336
Thanks!
Michael
05-06-2010 03:10 AM
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