I have an issue where, when a user places/receives a call their MOC status shows them as "on a call", 99% of the time when they end the call the MOC status changes back to what ever is was set to, i.e. Available.
The 1% of the time is will stay "in a call".
Now I have managed to trace a call from the CUP server and when the status updated correctly I can see a SIP message "ConnectionClearedEvent", however when the status does NOT change back there is no "ConnectionClearedEvent" in the SIPProxy trace file.
So I am assuimg that some thing between CUCM and CUP is failing everynow and again.
I am having a mental black and need to be pointed to the CUCM process that would pass the information to the CUP server.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...