I am migrating from a CCM4.2/Unity4 environment to a CUCM6.1/Unity5/CUP6 environment. I have gotten my CUCMs online along with my CUP server. I have followed the deployment guide along with the installation guide for CUPs but one problem is defeating me. I cannot see any users in CUPs. The troubleshooting tool under "sync agent, verify that sync agent has sync'd" shows a warning. It shows my user and device count as accurate but says my "licensed CUP users = 0". I am assuming that this is why I cannot see any users under user settings for CUPC and I cannot get a CUPC client to authenticate against the CUP server. I have all license files loaded I believe (TAC is following up on that part), I have a user assigned the licenses on CUCM . Server is setup on the CUCM, SIP trunk is there, AXL user is cool....
I am stuck, hopefully I have missed something easy. Any help is greatly appreciated.
If your AXL account password has any special characters, it will not work. make the password something easy and try again. Your sync agent is tied to AXL, so check all your AXL settings for sure.
You also need to give the capabilities to the end users in CUCM from the Systems, licensings. Then check the two boxes. But if you are getting error on the troubleshooter regarding AXL, it's an account issue and or permissions of the AXL account in CUCM.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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