I have a non-working user that is configured the exact same as another working end user and cannot figure out why it is not working. They each have their own 7971, IPC, and UPC device associated with them as well as Capabilities Assignments enabled in UCM 6.1. And they have the same CTI GW, LDAP and SIP PROXY profile configured in CUPS 6.0. When I take a look at the Server Health page from CUPC, the same information is listed for both accounts, however the one just isn't connecting to the Softphone Server.
Has anyone had a similar issue with this? I've tried restarting the CUP Sync Agent hoping that would clear it up, but it hasn't yet.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...