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tka
New Member

CUPC 7.0.2 get disconnected (unavailable) after a certain inactivity period

Hello,

The user gets disconnected/unavailable, (CUPC still registred with the callmanager) after inactivity period. He cannot anymore change his state. He has to quit and login again.

Any suggestions that may solve this prob !

Many thanks !

4 REPLIES
Red

Re: CUPC 7.0.2 get disconnected (unavailable) after a certain in

You may do a packet capture on the CUPC computer.  See if you got lots of "TCP checksum error"?

Michael

http://htluo.blogspot.com

tka
New Member

Re: CUPC 7.0.2 get disconnected (unavailable) after a certain in

Hi,

There is no TCP Checksum error in the Capture .

Regards,

Red

Re: CUPC 7.0.2 get disconnected (unavailable) after a certain in

Sorry for the stupid question.  Did the capture cover the time span that CUPC went from "Available" to "Offline"?

Michael

Cisco Employee

Re: CUPC 7.0.2 get disconnected (unavailable) after a certain in

Create a problem report from the CUPC client once the client goes dis

connected/unavailable to see why the subscribtion refresh is not occuring

for the CUPC user.  As mentioned there may be a connection issue from

CUPC with CUP.

Louis

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