Even CUPC interface says Offline, other users sees the client as available, if the status is change using the CUPC status button, the status will change but the CUPC user interface still will show OFFLINE.
I would check the user ID in CUPC logs. User ID is case-sensitive. If you see the user ID showing as upper case somewhere and showing as lower case elsewhere, you'll have to change it either in LDAP or in CUCM.
I am able to login (username/password are correct) and the Presence server is green on the Server health. The problem is that Presence Status and IM works for a while and after a few minutes Presence goes to OFFLINE (and all users in the Group contact list also go to OFFLINE) and IM stops working also. If I restart the Presence service (Only the presence service) using CLI, IM and Presence go back to normal for a while.
In Server Health, Presence remains green all the time.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...