We have CUCM 6.1(2), CUPS 6.0(4) and CUPC 7.0. All CUPC are installed on end-user PCs that are separated by ASA 5500 firewall from CUPS server. As the result CUPC is not working - all different status updates are not going through. As soon as you put the same machines on the same side of the firewall as the CUPS server, everything works perfectly well. We do not use any PAT/NAT and for test purposes we have opened full IP access between CUPS server and CUPC machines VLANs - still no joy, presence updated do not work for CUPC.
Any idea what it might be?
Has anybody tried to implement CUPC 7.0 separated by ASA 5500 from CUPS?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...