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CUPC 7 Desk phone configuration

Hi,

I'm using CUPS 7.0 with CUCM 7.1.3 . I want to configure the Desk phone for the CUPC.

Other then this rest all the features are working fine with CUPC like IM,softphone.

what all are the configurations we have to check & configure to activate Deskphone.

In CUPC show server health status it showing  not connected.

Thanks,

Sriram.:P

5 REPLIES

Re: CUPC 7 Desk phone configuration

New Member

Re: CUPC 7 Desk phone configuration

Hi,

In my scenario there is no LDAP integration.

1) Is it mean that without LDAP integration desk phone is not possible ? What are all the conditions LDAP is must ?

2) Is it possible to integrate CCM DC directory as a LDAP in CUPS ?

Thanks.

Re: CUPC 7 Desk phone configuration

The previous poster is right on the mark, what you have to do is the following

Taken out of the link provided:

Cannot Enter Desk Phone Mode

Solution

Complete these steps:

  1. Go to User Management > End User in order to             verify that the user logged in is a member of the Standard CTI Enabled group in             CUCM.

  2. Go to User Management > End             User and verify the Device             Association.

    This verifies that the user device is associated with their CUCM             user profile.

  3. Go to Application > Cisco Unified             Personal Communicator > User Settings in order to             verify that the device is the Preferred CTI Device in             CUPS.

  4. Go to User Management > End             User in order to verify that the CUCM user has a primary extension             specified.

  5. The DN of the device you are trying to control must be specified in             that user's Active Directory (AD) profile under Telephone             Number.

  6. With CUP 6.0 and CUPC 1.2, specify the TFTP server address of the             CUCM under Cisco Unified Presence -             Settings.

  7. Ensure that the DNS server the PC uses can resolve the fully             qualified name of the CUPS server.

    The host entry does not suffice, you must resolve via DNS.

However if you don't have an AD then don't worry about that step.

Desktop control will instead authenticate against the Call Manager which it knows how to do as you have already configured the AXL enable user for this purpose.

New Member

Re: CUPC 7 Desk phone configuration

Hi,

All the options are configured already.

1) device is associated with user

2) primary extension configured

3) user is member of standard cti group

4) TFTP address is configured ( CUPC softphone is working , In server health status download phone config is green)

Only thing we missed that desk phone didn't configured for Digest user.

  soft phone also didn't work without the digest user. even we configured Incoming ACL for "ALL" & disable the authentication status parameter in the CUPS service parameter.

Thanks.

Red

Re: CUPC 7 Desk phone configuration

It'd be better to understand how each feature works (see http://www.lulu.com/content/5552336).

1) device is associated with user    <-- Required by Desk Phone feature
2) primary extension configured     <-- Required by Desk Phone feature
3) user is member of standard cti group   <-- Required by Desk Phone feature
4) TFTP address is configured   <-- NOT required by Desk Phone feature

Only thing we missed that desk phone didn't configured for Digest user   <-- NOT required by Desk Phone feature

soft phone also didn't work without the digest user  <-- Of course, soft phone is a SIP phone.  CUCM require Digest Authentication for SIP.

even we configured Incoming ACL for "ALL" & disable the authentication status parameter in the CUPS service parameter   <--Those parameters only control the SIP Digestion Authentication on CUPS.  They don't control the SIP on CUCM.

Michael

http://htluo.blogspot.com

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