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CUPC 7 login failed, make sure username and password are correct

I have an issue with CUPC 7, "login failed. Make sure your username and password are correct". I already run the troubleshooter diagnostic on CUPS and everything is green checked, also the CUCM Publisher Configuration and everything is successful and connected, green check too.

I have already reset the Tomcat service, actually the whole server but still got the same error.

I downloaed the logs from CUPC and found this:

2012-02-13 16:55:52,492 [0x000021e8] ERROR LCMiddleware - (MWMSG_EIM_SOAPLOGINFAILED) Failed to log in to SOAP server https://10.32.13.3/EPASSoap/service, The username/password entered is invalid.

2012-02-13 16:55:52,493 [0x000021e8] DEBUG LCConnection - CUPS_CONFIG setReason(): [REFUSED] --> [INVALID_CREDENTIALS]

My credetentials are fine, I already got login in CUPS user web page and CUCM user webpage.

I have downloaded the

Cisco UP Client Profile Agent" logs and "Cisco Tomcat Security" logs 

but I can't find anything.

I am attaching the logs, please any help ??

Presence  7.0.5.10000-18

CUCM  7.1.3.10000-11

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6 REPLIES
New Member

CUPC 7 login failed, make sure username and password are correct

Hi ,

       Have you tried to login in CUPC user option page?

Shib

New Member

CUPC 7 login failed, make sure username and password are correct

Yes I did, the login is successful

New Member

CUPC 7 login failed, make sure username and password are correct

Have you put the value in the host file in your PC ?

e.g

C--windows--system32--drivers--etc-host

10.135.200.6 cup

10.135.200.1 cucm-pub

10.135.200.2 cucm-sub1

Try to use cupc  in login server

New Member

CUPC 7 login failed, make sure username and password are correct

Yes shaikh I already tried and the same result =(

New Member

CUPC 7 login failed, make sure username and password are correct

Try to download CUPC new version and in the device add Client service framwork instead CUPC and tried .

One basic thing did u assign liecense capability in sytem bar in CUCM?.

CUPC 7 login failed, make sure username and password are correct

Do you mean last 7 version?? because version 8 won't work because of use XMPP and 7 version use SIP.

Yes I did regarding licensing capability.

Regards!!

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