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CUPC 8.0.142.1379 soft phone drops calls - navigating thru menus

Cisco Unified Personal Communicator

Version 8.0.142.13279 Use my Cisco 7960 for audio (unchecked) aka soft phone enabled.

OS: Windows XP

Customer connected to the network: Wired or Wireless

Has anyone seen or heard of this issue?

I have a customer dropping calls as soon as he presses a digit on his soft phone via CUPC 8.0.142.13279.

The scenario is this: Customer calls a number that requires the caller to press digits to navigate thru the menu. As soon as he presses 1 the call drops on his soft phone.

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