For the first, I'm bit surprise, because when you are using Webex productivity tool, a Plug-In is installed on all MS Office application include MOC, it means you can start an ad-hoc webconference from any of this application, as I understood, it's not possible the the CUPC except if you have webex onsite (you means Webex Node for MCS) ? Please can you confirm ?
Regarding my second question, to be more precise:
When you want to add a new "budy/contact" in the MOC, you fill in the name in the "search" and MOC make a lookup either in the Corporate Directory and in the Private contact, see my the exemple, in the image.
I made a example: I'm looking for Mr. Hauert (I have this contact in my Outlook contact list), when I lunch the search, MOC is searching in the corporate directory AND in my Outlook Private Contact.
What the advantage: You have one data base where you have all your private contact information with all details (Phone Number, Email, Adresses, etc..) and you need only to maintain one DB.
If Personnal Communicator can not do that natively, I think it's a Missing feature, can you confirm ?
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...