I have just installed CUPC 8.5.5 and I cannot find the Click to Call button in Outlook 2010. I tried downgrading to 8.5.4 and it doesn't show any buttons or toolbar either. I am quite sure I had the Click to Call functionality in Outlook before, but I didn't use it yet.
I also have Microsoft Lync running on my PC, but I made sure to turn this off before trying the click to call feature. When I go to a contact in Outlook and select call, I see the Microsoft default dialer 'Choose new number' which is trying to use my laptop's integrated modem to call.
Is there any way to fix this? I'd like to have click to call in my Outlook.
Outlook uses Microsoft's TAPI to make calls. In order for outlook to be able to make any calls you usually install a TSP provider that enables outlook to dial. A Cisco TSP provider may be part of the CUPC install. Therefore I would check if the provider was installed correctly. Also the providers tend to be dependent on the OS version you have. Specially if you are running 64bit. So maybe the provider is installed but it is the incorrect version.
We have tried solving similar issues on hundreds of PCs and usually came up with a conclusion that it is quite painfull to have all PCs run a working TSP. There are issues on nearly one third of PCs.
Therefore we have created our own lightweight plugin for Outlook which does not use TSP and uses Callmanager's webdialer technology instead. Such a plugin can be installed without administrative privileges from any PC in network and be preconfigured for our environment meaning almost no IT stuff involvement. It is now part of our product suite IPPS which you can find more about here: http://www.2ring.com/ipps#features.
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