Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUPC 8.6.1 and Call Pickup

Hi,

Has anybody tried using Call Pickup from a phone whilst their phone is Desktop Integrated into CUPC 8.6.1202.76?

We have noticed that if Phone-A calls Phone-B and Phone-C uses Call Pickup from their Desk phone (796X SCCP in my case) to intercept the call then the Phone-C user's CUPC client reports a missed call from Phone-A. This doesn’t seem right to me. Surely it should be Phone-B that gets the missed call?

There are no share lines between the three phones.  CUPS is 8.6.3 and CCM 7.1(5).

It only occurs when the CUPC client is enabled for "Use my 796X for audio".

If CUPC is in Softphone mode you (obviously) don’t get any notifications.

Many thanks

Chris

271
Views
0
Helpful
0
Replies
CreatePlease login to create content