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Community Member

CUPC 8 and Unity Connection VoiceMail

THe CUPC 7 client would give you the option to see and listen to voicemail. I do not see that option in the CUPC 8 client. Has that been removed?

16 REPLIES
Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Never mind, I missed that section in the deployment guide.

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Hi All,

We are also facing same issue.

Pls us know know if your issue is solved.

Regards

SKR

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Make sure to follow the Configuring Cisco Unity Connection Servers section in the Presence 8 Deployment Guide.

You will also need to configure a Mailstore (Presence Admin -> Application -> CUPC -> Mailstore)

As we as a Voicemail Server (Presence Admin -> Application -> CUPC -> Voicemail Server)

and Voicemail Profile (Presence Admin -> Application -> CUPC -> Voicemail Profile)

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Just for the sake of understanding "Why we need to configure Mail store server, because they will be lying on Unity Connection servers only"

Thanks in Adv.

SKR

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Interestingly enough, the Mailstore is the connection to the Voicemail store. The Voicemail server

is actually used for secure access.

One of Cisco's interesting naming conventions.

By the way, I got this info from Michael Luo's book on configurating Presence. Recommended.

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Still it is not working. Earlier system was running on CUPC7 and few users having older version are working perfectly.

After upgrading to CUP 8.0.2 and CUPC 8 its not working.

Even i am not able to see Voice mail as a part of Server health status.

Pic attached.

Thanks in adv.

SKR

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Has the CUPC client been restarted since you created the Mailstore and Voicemail Profile?

Di you add all the users to the Voicemail Profile?

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Problem solved.

Earlier Voice server were added with HTTPs and 443 port. I changed them to http and 80.

Thanks a lot

SKR

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

You should be able to use HTTPS though, I am facing a similar issue using Unity Connection 8.5, CUPS 8.5, and CUPC 8.5.  The voicemails are delivered, and I can lisen to and manage them, however the server health shows that only the message store is connected, the voicemail is disconnected.  if i change the voicemail profile on CUPS to use http on port 80 all is well..i do not however wish to use http as that means the passwordsd are being sent clear text.

Does anyone know if there is a certificate that has to be excanged between the Unity Connection and Presence Server?

Keith

Community Member

CUPC 8 and Unity Connection VoiceMail

Hey. Was wondering if you found out what the issue was. I'm in the same boat. I can connect http/80, but not https/443. Was it a certificate issue. In my case I'm using single sign-on, so UnityConnection is authenticating against ldap but not secure ldap. I wonder if when Unity gets the encrypted credentials via https, it sends them encrypted to the ldap server and the server rejects authentication.

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Chris, For the "Mailstore" - for this am I supposed to enter Unity Connection IP/Hostname pls ?

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

That's correct. I used the hostname for Name, and 443 for the web service port and HTTPS for the protocol.

Community Member

Re: CUPC 8 and Unity Connection VoiceMail

Thanks a lot, Chris. And I beleive Cisco documention/CUPS development  team will udtae "Mailstore" to "Unity Connection" or something more appropriate so that others will not confused on this.

Community Member

CUPC 8 and Unity Connection VoiceMail

Here's the solution that worked for me:

Go to the Unity Connection web page and open the SSL certificate from the web brower (e.g. using Firefox).  Click "View Certificate" and look for what the Common Name (CN) is set to.  For me, this was servername.domain.local.

Download the certificate and upload to the cup-trust certifcate store in CUPS OS Administration.  Do this for each Unity Connection server.

In CUPS Administration, under voicemail servers, I was configuring using hostname or IP address.  When using port 443 and HTTPS, my Voicemail section in CUPC would show "Disconnected."  If you change the hostname/IP entry to the FQDN it will connect over HTTPS/443.

Matthew Berry | Solutions Architect, CCIE #26721 (Voice) World Wide Technology, Inc. | +1 612-219-0040 PS Engineering: Innovate & Ignite
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