CUPC cannot login

[zamora0800]

Hi my name is Brian and I need some help. I have been struggling to get my  CUPS/CUCM 7.1/CUPc Integration working for weeks and just cannot get it to work. This is a VM integration as well so I am hoping that does not have anything to do with it.

I started with running the System Dashboard

Topology Background

1. VMware Infrastructure 3.5 ESX Server

2. CUCM 7.0 (2)

3. CUPS 7.0 (5)

4. Windows Server 2003 (AD, LDAP server)

5. CUPc 7 1

I started with running the System Dashboard

1. System- no errors

2. Topology - no errors

3. Cisco Unified Personal Communicator

    -shows error for conferencing server as I have not set up one

I have the LDAP set in CUPS this way

bind distinguished name cn=svcldap, cn=users, dc-cisco, dc=local

search context- cn=users, dc=cisco, dc=local

*The users show up in CUPS and they are enabled for CUPc

*I have the CUPS server in the login server field on the CUPc agent

I have added the phone to UCM using the UPCXXXX format and unchecked the  allow  control of device from

I have tried restarting Tomcat, sync and almost every other relevant service.

attached are all relevant settings

Can anyone suggest any help?

[zamora0800]

Michael..

I installed RTMT and ran the trace. The trace seems to indicate the log file I am attaching. Please let me know if this is the log file that you requested.

[htluo · Accepted solution]

It looks like some database was corrupted.  I don't know why.  If you alrady tried rebooting the server, it seems reinstall would be the best fix.

2010-04-04 15:48:15,037 INFO  [http-8443-2] soap.TTLogin - Attempt ucSoapLogin for user=brzamora
2010-04-04 15:48:15,086 INFO  [http-8443-2] soap.TTLogin - TTLogin:valUser:Qry=SELECT validEndUsers.fkEndUser, validEndUsers.cupcenabled FROM validEndUsers WHERE validEndUsers.userid=LOWER('brzamora');
2010-04-04 15:48:15,087 FATAL [http-8443-2] soap.TTLogin - Exception on locate of UserID=brzamora
2010-04-04 15:48:15,088 FATAL [http-8443-2] soap.TTLogin - java.sql.SQLException: [TimesTen][TimesTen 7.0.5.0.0 ODBC Driver][TimesTen]TT2206: Table TOMCAT.VALIDENDUSERS not found -- file "comp.c", lineno 2538, procedure "sbCompCacheTbl()"

You may download the latest release from URL below:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=7.0%287%29&mdfid=281820245&sftType=Unified+Presence+Server+%28CUPS%29+Updates&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+Presence+Version+7.0&treeMdfId=278875240&treeNa...

Michael

[zamora0800]

Okay Michael..thank you very much for taking the time to help me today. I will rebuild this evening and post results as soon as I am done.

[zamora0800]

Update:

I am goin to go ahead and ask to close this as I am going to re-install the VM. Thanks for all the assistance!

[zamora0800]

Thanks Michael..re-install worked fine and I am now able to log in and make calls!

[rizzast]

hope you do not mind jumping on this old discussion!

i am having the same error.

you re-installed and made calls from Outlook?

you were able to login to CUPC.