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Community Member

CUPC click to dial

Error message on click to dial - 'Phone off hook (enter more digits)' - displayed at the top of the call window

Anyone seen this?

2 REPLIES

Re: CUPC click to dial

So if you click to call, the phone goes off hook, but no digits appear, you have the wrong Application dialing rule built. For example, I had an issue with E.164 sting from the Directory.

+14085552000

This was a directory number in AD. Click to call would be in the Application Dialing Rule:

Starts with +

total digits 13

strip out 8 digits

When actually, the + is not a digit, it does not count this. So it's a 12 digit string. Once I adjusted this, then on CUPS restarted the Sync service.. it worked.

So if you are getting a plank, it's the wrong Application Dialing Rule or issue.

Community Member

Re: CUPC click to dial

Tommer, it was a dial pattern issue on CCM, thanks for your reply very useful as always...Jag

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