Error message on click to dial - 'Phone off hook (enter more digits)' - displayed at the top of the call window
Anyone seen this?
So if you click to call, the phone goes off hook, but no digits appear, you have the wrong Application dialing rule built. For example, I had an issue with E.164 sting from the Directory.
This was a directory number in AD. Click to call would be in the Application Dialing Rule:
Starts with +
total digits 13
strip out 8 digits
When actually, the + is not a digit, it does not count this. So it's a 12 digit string. Once I adjusted this, then on CUPS restarted the Sync service.. it worked.
So if you are getting a plank, it's the wrong Application Dialing Rule or issue.
Tommer, it was a dial pattern issue on CCM, thanks for your reply very useful as always...Jag