Re: CUPC Client Deskphone says Not Connected - Stopped
Thanks for responding. The issue however did get corrected as I moved from the test setup and associated the user with its correct Device.When I checked today it was getting connected rightly to its deskphone.
But, I am facing another problem. Appreciate if you could help here. I have a user whose AD username is about 18 characters in length that includes his first and last name. If I add a CUPC softphone for this user with the Device Name that starts with UPC and followed by its AD username, it gets rejected with the error.
Add failed.  The specified name has invalid characters or is not formatted correctly for this device type.
Looking at documentation, it seems that the Device Name can be 15 characters maximum. Is there a workaround here? Please suggest.
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