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cupc deskphone not working

hi folks

here is the situation.

1. extension mobility (based on  7940) user logged in with his credentials on 7941 phone.

2. He gets his phone settings and extension numbers.

3. logged into cupc 8.5 successfully but unable to check desk phone.

4. there is a system notification icon next to the deskphone check box.

5. upon clicking that icon user gets the error Phone Error. invalid line [900].

6. notification icon goes away after that but still user unable to control deskphone.

user roaming profile has "NO" dn attached to it. user device profile has a dn attached to it and user is associated with that dn. user phone has

Allow Control of Device from CTI checked and user is controlling CSF profile and Device Profile. Note "user has no physical phone assigned to him".

Please any input is appreciated.

thank you.

attached is the images of error and version of cupc.


cupc deskphone not working


Phone Error. invalid line [900]. means that probably the line that the cupc is trying to control is not the one you believe it should be

I would set the cupc tracing to detailed 'Help ---> Enable detailed logging' and then restart the client.

I would check the logs and see what is the device cupc is trying to control and what is the line



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