Company A uses a numeric employee ID (ex. 17456) for its users but presents a display name (ex. Smith,John) to users. All CUPC users show their display name at the top of CUPC when they have it open except 1 user. This user is being presented his numeric user ID. All fields that are known to us have been checked and his AD account shows his display name of Smith,John. The only difference is that this user is homed on an AD server for Europe and all others are homed in North America.
Any ideas on where to check to find out why this user is being presented with the employee ID on CUPC instead of a display name?
You could turn on Detailed Logging in CUPC, and then take a look at the uc-client.log file in the zip file that gets created when you create a problem report.
In amongst everything else in there, it should show some information about where it's getting its information from.
I used it recently to discover why we were seeing usernames showing instead of the display name. In our case it turned out to be because CUPC uses what it finds in 'Nickname' in preference to anywhere else, which in our case contained the username. Remapping that LDAP attribute fixed the problem, but if it turns out your one user is having the same problem then obviously it makes more sense to just change that user's Nickname field!
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