Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUPC goes offline when trying to add user

CUPC 8.03 will go offline and reconnect when trying to add a user and it will say something about unable to add user to group. I would have to check again to see exactly what it says. This is only happening on a few users. I have tried logging in with my account on their computer and I can add the same people they could not. I have tried deleting everything in their local settings and application data related to cisco with no luck.

I attached a detailed and simple log.

The user that I was trying to add was Patti

Has anyone seen this before? We have had nothing but trouble since upgrading to CUPC 8

1 REPLY
Cisco Employee

Re: CUPC goes offline when trying to add user

Hello,

Please go the user option page of the user for CUPS and check the privacy policy if they are blocked or not

if that fails try re-licensing the users from callmanager > system > licensing > capabilities assignment > "concerned user"

and then restart the "intercluster sync agent" service from CUPS.

Thanks

155
Views
0
Helpful
1
Replies
CreatePlease to create content