CUPC in VDI enviroment

[jonesbrett]

Hi All,

Does someone know how to disable the softphone function in CUPC in a VDI enviroment?

Thanks

[ronpatel]

Hi,

In  a virtualized desktop environment, full audio and video capabilities   are only available on Cisco Unified Personal Communicator when you are   using the desk phone for phone calls. CUPC do not support softphone mode in VDI deployment for full functionality. 

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_5/english/release/notes/cupc85.html#wp274793

Regards

Ronak Patel