Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CUPC instant messaging button greyed out

CUPC 7.0

CUCM 7.1.3

CUPS 7.0.2

I can't seem to IM other CUPC users. When I click on the contact the instant message button is greyed out (image attached). When I right click the contact the Send Instant Message option is greyed out too with "Contact Cannot Receive Instant Messages". I'm not using LDAP so I had to manually add the contact. I confirmed that both of our clients are set to "Available" and we can call each other successfully via softphone. I also confirmed user's presence on CUPS (image attached).

How to CUPC users find each other for IM?

Thanks,

-mike

6 REPLIES
Community Member

Re: CUPC instant messaging button greyed out

Hi All,

I am facing the same issue. I am not able to use the instant messaging option in CUPC.

As per the system troubleshoot window, my configuration in CUPS seems to be correct.

Do I need to integrate CUCM and CUPS with LDAP server to make it work?

Please advice

Thanks in advance.

Aravind

Community Member

Re: CUPC instant messaging button greyed out

The release notes say an LDAP server is required

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/release/notes/ol15710.html#wp39653

"The following servers are required for Cisco Unified Personal Communicator operation:

Cisco Unified Communications Manager is installed in your network and configured to handle call processing and point to point video. It provides Cisco Unified IP Phone control through the Cisco Unified Communications Manager computer telephony interface (CTI). For Cisco Unified Communications Manager details, see the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Presence is installed and is operational. This server provides the Cisco Unified Personal Communicator client configuration and presence information. For Cisco Unified Presence details, see the following URL:

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

LDAP server version 3"

That being said, I have softphone, meetingplace express integration, voicemail integration working without it. Still can't get IM or deskphone control working though.

Community Member

Re: CUPC instant messaging button greyed out

I figured out what my problem was. The users I was adding were via the CUPC client ...Contacts > Add New Contact. I needed to go to https:///ccmuser/. Then User Options > Contacts > Add New. Once I did this I was able to see their status and I could IM them.

Community Member

Re: CUPC instant messaging button greyed out

It worked for me aswell...thanks...

Community Member

Re: CUPC instant messaging button greyed out

I have call control, but IM is greyed out.

Added a contact from the web portal and it doesnt show up in UPC. it wont let add one from UPC

Community Member

Re: CUPC instant messaging button greyed out

I'm add new contatcs using https:///ccmuser/ and work fine.

In my LAB I'm using CUCM database users.

2223
Views
0
Helpful
6
Replies
CreatePlease to create content