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CUPC locking up

I have a few users who are running CUPC 8.5.5 that have issues with the application "freezing" on occasion. Issue happens in CUPC 8.5.4 as well.  Usually this is when they go from one program to the CUPC to initiate a chat. They will double click on the user to chat and the CUPC will just hang, they can't right click or do anything. Eventually, the CUPC program will respond and they can continue.

Other users do not experience this issue at all.  Workstation experiencing the issues are Win7 x64, however other Win 7 boxes are fine.

Has anyone else seen this behavior?

CUPS: 8.6.2.10000-44

CUCM: 8.0(3)

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