Has this user ever been able to log in before? With that version of CUPS we ran into a database synchronization problem caused by a bug; if any user had the same number set as their primary extension and ther IPCC extension, the username and info would synch, but the password would not. And it manifested just like the symptom you describe; User account is there and looks fine, password works in CCMUser, but doesn't on CUPC.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...