CUPC not able to connect to Presence

[nowcommsupport]

Hi there,

We used to use CUCM 6.x and CUPS 6.x butI've rebuilt our CUPS server as version 7, and we are now using CUCM 7.

I've got everything working apart from the Presence side of things, where the Presence client Server Health under the CUPC client is red, and not able to connect (Retrying). All other connections are green.

I can't see anything wrong on the CUPS server from the troubleshooter, and I have reviewd most/all of the CUPS posts on here regarding this issue.

Thing's i've done to try and resolve the issue:

- Applied an "ALL" incoming ACL

- Set the Proxy domain to "nowcomm.local"

- Reset everything

- Tried multiple PC's in the office to figure out if firewalls were causing the problem, but all have the same problem

When we ran CUPS 6.x everything seemed to work fine with these settings, so i'm a bit lost now as to what else I can try to do!

Any suggestions welcome. Thanks,

Mike.

[htluo]

Even if you're not running Cisco VPN Client, the service is still running in background.

Stop the service to test CUPC just in case.

Michael

[Tommer Catlin]

Can you post a screen shot of your SIP Security profile and your SIP Trunk on CUCM?

Also did you enable the CUPS Service in CUCM Services from False to True?

[Vinicius Ramos]

I'm with the same problem. The CUPC is not receiving the Presence IP Address from (?) the Presence Server (???).

I don't understand. I go to "Show Server Health" and the Presence is with an error: "None server configured".

[chadlincoln]

Go to Application, CUPC, Proxy profile. Select the proxy/presence server. Make sure the user is associated there.

Please rate if this helped.

[Vinicius Ramos]

Thanks!! You completely solve my problem!! Thank you very much.