07-26-2009 11:51 PM - edited 03-18-2019 11:25 PM
Hi
I am using the following:
1. CUCM 7.x
2.Presence 7.x
3. CUPC 7.x
I am facing a problem as follows:
1. In softphone mode i am not able to dial any other phone from CUPC i am getting a error message in CUPC that " out of service "
2. In dekphone phone the call is landing and i can recieve the phone call but i am not able to hear anything from CUPC throug a attached headphone in my Laptop where cupc is installed.
The CUPC softphone is getting registered in CUCM as a SIP phone.
Any help in resolving the issue will be apreceiated.
08-07-2009 05:19 AM
I think the answer was already provided in 4th post of this thread (Jul 29, 2009, 10:03am PST).
Here's the proof in CUPC log:
======================
INVITE sip:3164@10.3.200.51 SIP/2.0
Via: SIP/2.0/UDP 10.2.10.168:50000;branch=z9hG4bK-d87543-834e3e0be514e442-1--d87543-;rport
Max-Forwards: 70
Contact: <4096>4096>
To: <3164>3164>
From: "Nehete, Kiran"<4096>;tag=f52944214096>
======================
Solution options:
1) Upgrade CUCM to 7.1.2
or
2) Remove comma from display name (from Active Directory) - "Nehete, Kiran"
I guess you would rate every post to express your sorry? ;) (joking)
Michael
08-09-2009 10:06 PM
Hi Micheal
Thanks for your help
Can you plz let me know how remove the comma from the Display name parameter in AD.
Thanks
08-10-2009 09:22 AM
Go to Active Directory, right-click on the user and choose "Rename" from the context menu.
Michael
08-11-2009 11:15 PM
Hi Micheal
I have removed the comma fron AD for one user and then checked but still it is not working.
08-12-2009 06:57 AM
1) You need to make sure the change was populated from AD to CUCM (CUCM > "System > LDAP > LDAP Directory > Perform Full Sync Now")
2) You need to make sure the change was populated from CUCM to CUPS (CUPS > Serviceability > Control Center - Feature Services > Restart "Cisco UP Sync Agent")
3) CUPC log will tell you if there's a comma in the caller's full name.
Michael
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: