CUPC not able to make call in softphone mode

[bhalchandrarane]

Hi

I am using the following:

1. CUCM 7.x

2.Presence 7.x

3. CUPC 7.x

I am facing a problem as follows:

1. In softphone mode i am not able to dial any other phone from CUPC i am getting a error message in CUPC that " out of service "

2. In dekphone phone the call is landing and i can recieve the phone call but i am not able to hear anything from CUPC throug a attached headphone in my Laptop where cupc is installed.

The CUPC softphone is getting registered in CUCM as a SIP phone.

Any help in resolving the issue will be apreceiated.

[htluo]

I think the answer was already provided in 4th post of this thread (Jul 29, 2009, 10:03am PST).

Here's the proof in CUPC log:

======================

INVITE sip:3164@10.3.200.51 SIP/2.0

Via: SIP/2.0/UDP 10.2.10.168:50000;branch=z9hG4bK-d87543-834e3e0be514e442-1--d87543-;rport

Max-Forwards: 70

Contact: <4096>

To: <3164>

From: "Nehete, Kiran"<4096>;tag=f5294421

======================

Solution options:

1) Upgrade CUCM to 7.1.2

or

2) Remove comma from display name (from Active Directory) - "Nehete, Kiran"

I guess you would rate every post to express your sorry? ;) (joking)

Michael

[bhalchandrarane]

Hi Micheal

Thanks for your help

Can you plz let me know how remove the comma from the Display name parameter in AD.

Thanks

[htluo]

Go to Active Directory, right-click on the user and choose "Rename" from the context menu.

Michael

[bhalchandrarane]

Hi Micheal

I have removed the comma fron AD for one user and then checked but still it is not working.

[htluo]

1) You need to make sure the change was populated from AD to CUCM (CUCM > "System > LDAP > LDAP Directory > Perform Full Sync Now")

2) You need to make sure the change was populated from CUCM to CUPS (CUPS > Serviceability > Control Center - Feature Services > Restart "Cisco UP Sync Agent")

3) CUPC log will tell you if there's a comma in the caller's full name.

Michael