Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CUPC softphone Caller ID name not displayed

When I receive an outside call, I get caller ID name and number on a hard phone, however, when using the CUPC soft phone it only displays the number and not the name. Is there an option that I have missed for it to display both?



  • Unified Communications Applications
VIP Super Bronze

Re: CUPC softphone Caller ID name not displayed

Just to clarify: Do you not see caller ID when you are in desk phone control or soft phone mode? I just tried this with CUPC and DO see caller ID in soft phone mode; however, I only get caller ID number (not name) when in desk phone control mode.

Coincidentially, I already have a TAC case open on the desk phone control piece and not seeing caller ID name. I'll let you know if anything significant happens on it. If you want to open your own, mine is 613123069.

Please remember to rate helpful responses and identify helpful or
New Member

Re: CUPC softphone Caller ID name not displayed

Actually, I am not sure about deskphone control if it shows up or not. I was referring to it showing up on the actual desk phone. I would bet that if it does not show up in softphone it would not show up in deskphone control mode.