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Community Member

CUPC Status for non-Primary Extension?

Is there any way to get CUPC to display your status as "On the Phone" when you're using a secondary line, rather than what is set as your Primary Extension? So far I've been unable to figure out any way to do this.

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VIP Super Bronze

Re: CUPC Status for non-Primary Extension?

I believe you can get this by associating the user with the line appearance. At the bottom of the DN configuration for a specific line appearance, you should see a section named Users Associated with Line. Add the user and see if that fixes it.

Community Member

Re: CUPC Status for non-Primary Extension?

That might work, but I failed to mention that we're running CCM 5.1.3, and that feature was not added until 6.

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