cupc 7.x, cups 7.x when a user that is not cup enabled leves a message and we retrieve via CUPC client we get to see the number that called so we can ring it back . However if its a cupc enabled caller then we see 'unknown number' when retrieving via IMAP....cheers, Jeff
sorry did'nt explain myself clearly. We know where to CUP enable users.
The issue is that a non cup registered user leaves a VM messsage that is retrieved by the CUPC using IMAP shows the number of the caller. However when a CUP enabled user leaves a message and we retrieve via IMAP on CUPC we only get 'unknown number' in the number field.(no problems retrieving the message)...TIA, Jeff
We have reproduced using the above steps. The only way we can make it work correctly if we make display name for Unity different to the name as it appears in AD i.e if the AD name for the user is User1 and its Unity display name is User1 then we will not get the number displayed if a message is left from a CUPC user. If however we change the display name in Unity to User 1 (notice the space) then it works fine. As soon as the display names match it causes a problem. (we can change the display name in Unity but customer wants it the same).
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