I am trying to integrate a CUPS 6.02 server with a CUCM 6.1 server. I have the integration done but I dont think CTI registration is working right. Using CUPC 1.2 I login to the app and watch the server health screen. The only part that fails is the Desk Phone (CTI) portion. Sometimes the error that I've seen given is Desk Phone - Not Connected - Stopped OR Desk Phone - Not Connected - Invalid Credentials. I've followed all the guides I could find on cisco.com as well as any troubleshooting guides and still cant fix this one section.
Here is some output of the log of where it is failing:
The fix for this it turns out is in callmanager and the ad integration. Was a quick fix. Called TAC and explained the situation. Advised me to change the port on the server that has the global cataloge from 389 to 3268. So in the LDAP->LDAP Authentication that's where you would change the port number.
we are struggling with exactly the same error since december. neither reboots nor ES updates helped.
the TAC also advised us to change the LDAP port. which in fact didn't help. however, after restarting the CTI manager because of another issue, the CUPC seems to work fine now, no more "not connected" error!
because we did restart pub and sub serveral times before, i think the LDAP GC port change depends on the CTI manager restart. could you confirm this or did you only have to change the port?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.