Hi we have cucm 6, ldap sync and CUPS 6 server. users appear in CUCM from AD but when we assign capablities for them for CUPS they do not appear in the CUPS server. if we reboot the CUPS server the users appear. Troubleshooting guide gives all clear. Any advise appreciated.
Do you mean, when you enable them for CUPC in CUCM, they do not appear on the CUPS server? If that is that case you have an AXL problem. AXL is pulling this information for CUCM to CUPS. I would probably delete the AXL information for CUPS, re-input it and see what happens. Also, check your RTMT and see if the logs are showing any errors (application, system, etc)
yes when I enable for cupc in cucm(capabilties assignment) they do not appear in CUPS. Only when I either reboot the CUPS server or manually just restart the Cisco UP sync agent service then the users appear in CUPS server.
The AXL user, its password has been reset on both CUCM and CUPS, it also has standard AXL API access and has control of all devices. Still same problem.
There is clearly an error in the sync agent on why it is not updating. I have also seen a problem or remember ready a note that if the password had special characters in the AXL account, it will not work. So try and easy password for the AXL account. (if you have not already)
Do you have any Firewalls in the way, We had the same issue caused by our ASA's, CUCM uses one port to do a complete sync after reboot or restart then another port to carry out all updates after that, If you do I'll dig out the port number you need to grant access to tomorrow when at work.
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