My customer has CUWL and so has the full proper version of CUPS. The upgrade does not appear on the PUT tool. I asked the customer services team to ship the upgrade along with CUCM and Unity Connection. I got those but no CUPS.
I have been told that I can load the CUPS 6.0 license on 7.0 so no PAK should be needed (is this true?) but I do need the upgrade media as the downloads available from CCO do not cover major release upgrades.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...