"Unauthorized" could be caused by multiple issues:
1) CUCM > User Management > End User. Device was not associated with the user.
2) CUCM > User Management > End User. End user was not in "Standard CTI Enable" group.
3) CUCM > Device > Phone. Device or line does not have the check box "Allow Controlled from CTI" enabled.
4) CUCM > User Management > End User. There are more than one device associated with the user, but the "Line URI" in Active Directory was not able to identify the device uniquely (i.e. specifying the device name).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...