Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUPS 8 with OCS

Hi,

I'm integrating the CUPS 8 with OCS R2 for the RCC feature.In the MOC i got the error message no connection to the phone.

When i started the troubleshooting from the OCS SIP stack debugging , " SIP 2.0 401 unauthorized " from the CUPS.

I'm not able to do the any troubleshooting  from the CUPS because of the following issue.

https://supportforums.cisco.com/message/3123662#3123662

Thanks.

1 REPLY
Red

Re: CUPS 8 with OCS

"Unauthorized" could be caused by multiple issues:

1) CUCM > User Management > End User.  Device was not associated with the user.

2) CUCM > User Management > End User.  End user was not in "Standard CTI Enable" group.

3) CUCM > Device > Phone.  Device or line does not have the check box "Allow Controlled from CTI" enabled.

4) CUCM > User Management > End User.  There are more than one device associated with the user, but the "Line URI" in Active Directory was not able to identify the device uniquely (i.e. specifying the device name).

Take a look at http://www.lulu.com/content/5552336

Michael

http://htluo.blogspot.com

345
Views
0
Helpful
1
Replies