I have a customer who is looking to pop client information from a CRM database based on calling CLI and wanted to know if they could use their CUPs to do this. The end users would log into the CRM application and log into CUPc and the idea is that when a call comes in then the CUPc would somehow pass the incoming CLI to the CRM app and pop the client informaiton. Is this possible?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...