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CUPS, CUCM and LDAP Questions

I am running CUCM 6.1.

I recently installed CUPS and am able to login to Personal Communicator but have no functionality.

In regards to LDAP, I am a bit confused. Must CUCM and CUPS be integrated with the corporate LDAP server?

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions

Re: CUPS, CUCM and LDAP Questions

In CUPS, make sure you have the LDAP pointed the Global Catalog server and on the correct port. You can't use LDAP 389 to a GC or DC. You have to use LDAP 3268.

Restart the Presence services. Restart you CUPC client. Make sure CUPC completely logs out. It seems to take about minute for it close out.

Also, you can check the log files on the CUPC client to see whats up. But I bet the LDAP change will then show you searches for LDAP and be able to add to buddy list, etc

7 REPLIES
Community Member

Re: CUPS, CUCM and LDAP Questions

What does the Show server health in CUPC show?

In regards to LDAP, if I read it correctly, you can add the users into the CUCM directory or you can integrate to LDAP.

In my case, after much work, we integratged with MS AD. Had a few issues and we went back and forth because CUCM is setup in a multi-tenant and multiple domains which generated issues with the length of the username. Once we resolved that issue I found out there is another issue when you have a space in the login id and presence. Everything works with CUPC except that it does not indicate status when the user is on the phone.

Working with Cisco and it has been written up as a bug, in Call Manager, and I am waiting on the fix.

Community Member

Re: CUPS, CUCM and LDAP Questions

Server health shows LDAP successful, yet I have no funtionality in the CUPC client.

Re: CUPS, CUCM and LDAP Questions

In CUPS, make sure you have the LDAP pointed the Global Catalog server and on the correct port. You can't use LDAP 389 to a GC or DC. You have to use LDAP 3268.

Restart the Presence services. Restart you CUPC client. Make sure CUPC completely logs out. It seems to take about minute for it close out.

Also, you can check the log files on the CUPC client to see whats up. But I bet the LDAP change will then show you searches for LDAP and be able to add to buddy list, etc

Community Member

Re: CUPS, CUCM and LDAP Questions

Correct you are....I had a container mis-match, corrected that and restarted services.

THANKS

Re: CUPS, CUCM and LDAP Questions

CUCM does not have to be LDAP Enabled, but CUPS does have to point to an LDAP directory to do lookups. (this is how you IM) You can simply use CUCM for authentication, but not directory because CUCM is not an LDAP directory. Not sure what rocket science at cisco left that part of CUCM, but they did. (still some Cisco Directory or whatever it's called)

Community Member

Re: CUPS, CUCM and LDAP Questions

What do the other entries for Server Health show?

Community Member

Re: CUPS, CUCM and LDAP Questions

All show green in the server health with the exception of the soft phone.

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