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CUPS/CUPC License

I have a CUPS 7.0(4) system running on VMWare in the lab with CUCM 7.0(2).

The system generally appears fine. But if I enable a new user for CUPC in CUCM, it doesn't seem to reflect in CUPS. If I try to login the user I get "User is not licensed for CUPC."

On CUPS the user shows a Licensed for CUP, but not CUPC. There are some existing users that are working that were on prior to upgrade on an older version of CUPS.

Anyone seen this problem or know a likely cause? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: CUPS/CUPC License

I know it's quite confusing. But sometimes "restart the server" does not have to same effect of "restart the service". :)

Have you tried to restart Sync Agent?

Thanks!

Mcihael

7 REPLIES
Red

Re: CUPS/CUPC License

Go to CUCM > System > Licensing > Capabilities Assignment.

Michael

http://htluo.blogspot.com

New Member

Re: CUPS/CUPC License

Michael,

Yes I have the capabilities ticked on CUCM, but they don't seem to be getting reflected within CUPS. Old ones that were on before the upgrade are still in CUPS ok.

Red

Re: CUPS/CUPC License

Try to restart "Cisco UP Sync Agent" service on CUPS. This will force the CUPS to synchronize with CUCM.

Michael

New Member

Re: CUPS/CUPC License

Server has been reloaded several times, and that doesn't seem to make any difference. Very puzzling.

Red

Re: CUPS/CUPC License

I know it's quite confusing. But sometimes "restart the server" does not have to same effect of "restart the service". :)

Have you tried to restart Sync Agent?

Thanks!

Mcihael

New Member

Re: CUPS/CUPC License

Michael, I'm fairly sure I have done that (and most other services). But I just did it again to make sure. Still not made any difference I can see.

New Member

Re: CUPS/CUPC License

Actually its just started working!...I'm somewhat amazed restarting the service has a different effect than restarting the server. But thanks!

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