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CUPS Server Installation Issue

Hello,

I have CCM 5.1.2b and I am trying to install the Cisco Unified Presence Server. The installation fails at the security configuration.

I have put the correct CCM hostname, IP Address and security password but the security configuration continues to fail.

I also tried resetting the security passowrd on the CCM using the command "set password security" and made sure I am entering it correctly on the Presence but the security configuration fails as well.

I appreciate any help in this issue,

Remarks: The CUPS is version 1.0.3

Regards,

9 REPLIES
Community Member

Re: CUPS Server Installation Issue

Hello m-haddad,

did you already configured the "application server" feature in the callmanager web-administration?

You have to go to /ccmadmin/ click on System/Application Server. Click Add and Choose the following options:

Application Server Type: Cisco Unified Presence Server

Name:

Good luck...

Regards

Torsten

Silver

Re: CUPS Server Installation Issue

Hello Torsten,

First thanks for the feedback. I have already added the server under the application servers. However, when I choose Cisco Unified Presence Server all I get is enter the host name. There is no place to enter the IP address of the server???

On the event logs when I try to join the CUPS to the CCM node I get " Incorrect password for sftpuser from cup.voip.com"

Any ideas,

Thanks,

Silver

Re: CUPS Server Installation Issue

Hello,

Any ideas are really appreciated. I am stuck in this stage for two days and I need to proceed.

Thanks,

Community Member

Re: CUPS Server Installation Issue

Hello,

Did you find any answer to your problem ?

I'm facing the same situation trying to install CUPS6.0.

Thanx,

Bastien.

Silver

Re: CUPS Server Installation Issue

Hello,

Yes I solved the issue. When I was resetting the security password I was getting the message " Password reset was unsuccessfull" I was reading it as successfull.

What I had to do is to use the recovery procedure to recover the security password and reset it. Then I was able to complete the installation successfully.

Let me know if this helps,

Appreciate your rating,

Regards,

Community Member

Re: CUPS Server Installation Issue

Hi,

Was it possible to add the IP address of the CUPS on the CUCM application or must a hostname be used.

I have a similar install and wish to install CUPS using IP address.

thanks

Ian.

Silver

Re: CUPS Server Installation Issue

Hello,

When I did my install I used an external Windows DNS. I created the host name and tried to ping the CUPS hostname from the CCM which was successfull.

I don't think using a hostname would be an issue.

Hope this helps,

Regards,

Community Member

Re: CUPS Server Installation Issue

Thanks for the update. I was hoping to use an IP address instead of the Hostname.

Ian.

Community Member

Re: CUPS Server Installation Issue

Hello,

same problem here.. I'm trying to install CUPS6.0(2) with CUCM 5.0.

I'm getting an error: "failed to get trusted peer validation..."

already tried the "application server" feature in the callmanager web-administration with hostname an IP address

Best regards

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