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Cups software possible issue with headphones

Im not even sure how to word this correctly, but I have a user who uses Bose headphones to listen to music online. This user also uses the Cups software to take calls from the 7942 IP Phone. What happens is when the user takes a call it will stop the music as it should, but when the call is over it doesnt go back to the music. Is there a setting in Call Manager or the software to check? Why wouldn't it go back to regular functions on the computer through the headphones? 

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