10-16-2014 08:37 AM - edited 03-19-2019 08:44 AM
Hello,
We have in system two Date/time group, one in CET and other GMT. Our problem is with an IT department in CET.., when anyone from GMT call to IT dpt. apply the the target date/time group, we would need that apply the origin Date/time group. Any possibility?
Thanks
Anna.
Solved! Go to Solution.
10-16-2014 02:14 PM
Are you using ToD?? If so, you need to adjust that in your ToD config.
10-16-2014 08:41 AM
If you mean you somehow expect that if you call from a phone in GMT to one in CET so see the time change, no way to do that, otherwise, you'll have to elaborate and/or provide an example because your explanation doesn't make a lot of sense.
10-16-2014 02:02 PM
thanks Jaime,
i will try..
the issue is:
1)IT dept in CET (at 9am) has a Hunt-pilot where call corporative users (work hour 9-18pm)
2)Corporative user in GMT (at 8am) calls to Hunt pilot and hear out hours msj. (it is not correct because IT is in work hours)
Thanks
Anna.
10-16-2014 02:14 PM
Are you using ToD?? If so, you need to adjust that in your ToD config.
10-17-2014 12:48 AM
Thanks Jaime,
You are right!!!, the IT number is a Hunt List that belong to a partition with TD. We have configured in TD (Time zone = originating device). Could be this the problem i we have to change to (Time zone = specific time zone).
Regards
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