Date/time group

[ciscoceci]

Hello,

We have in system two Date/time group, one in CET and other GMT. Our problem is with an IT department in CET.., when anyone from GMT call to IT dpt. apply the the target date/time group, we would need that apply the origin Date/time group. Any possibility?

Thanks

Anna.

[Jaime Valencia]

If you mean you somehow expect that if you call from a phone in GMT to one in CET so see the time change, no way to do that, otherwise, you'll have to elaborate and/or provide an example because your explanation doesn't make a lot of sense.

[ciscoceci]

thanks Jaime,

i will try..

the issue is:

1)IT dept in  CET (at 9am) has a Hunt-pilot where call corporative users (work hour 9-18pm)

2)Corporative user in GMT (at 8am) calls to Hunt pilot and hear out hours msj. (it is not correct because IT is in work hours)

Thanks

Anna. 

[Jaime Valencia · Accepted solution]

Are you using ToD?? If so, you need to adjust that in your ToD config.

[ciscoceci]

Thanks Jaime,

You are right!!!, the IT number is a Hunt List that belong to a partition with TD. We have configured in TD (Time zone = originating device). Could be this the problem i we have to change to (Time zone = specific time zone).

Regards