01-03-2007 02:33 PM - edited 03-18-2019 06:46 PM
Greeting rule Error
Set to go to call handler with alias=openinggreetingch
Greeting rule uses greeting WAV file found at:d:\CommServer\Stream Files\OperatorOffhoursGreeting.wav
1184:(warning) contact rule: Alternate has a switch ID that's set to NULL which means it will default to switch 0
You can correct this by going to the call handler or subscriber transfer page in the SA for this transfer rule and selecting a valid switch.
1184:(warning) contact rule: Off Hours has a switch ID that's set to NULL which means it will default to switch 0
You can correct this by going to the call handler or subscriber transfer page in the SA for this transfer rule and selecting a valid switch.
1184:(warning) contact rule: Standard has a switch ID that's set to NULL which means it will default to switch 0
You can correct this by going to the call handler or subscriber transfer page in the SA for this transfer rule and selecting a valid switch.
01-03-2007 02:36 PM
Continuing with post...
I ran dbwalker and got the warnings listed in previous post. I am not sure how to fix them, they are call handlers and do not see transfer rules.
Unity 4.2.1.
Thanks,
Beth
01-03-2007 03:32 PM
Contact rules are actually transfer rules (the database calls them "contact rules", the SA says "transer frules" - same thing). Every call handler has 3 of these (alternate, standard and off hours) - you can go set the switch assignment there if you want.
Keep in mind, this is a pretty low priority warning - it's not likely causing a problem, but it notes it as a warning mostly for sites using multiple switch integrations since it can be anbiguous in that case. If you don't have a multiple switch integration you don't need to worry about this.
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