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ddi attribute is not found on cubac

Dear All,

I'm new for cubac and I'm configuring it. i have watched a video that shows configurations of cueac and tried to do it on cubac 9.1, but while i create queue i couldn't find the DDI attribute  please helpon that ?

Best regards

Addisu

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

ddi attribute is not found on cubac

It's under User Management > Queue Configuration. There will be a DDI field right after the Name field.

Creating Queues

To create a queue:

Step 1 Choose User Configuration > Queue Management.

The Queue Management page is displayed.

Step 2 Click Add New.

Step 3 Enter the General properties:

• Name (for Cisco Unified Attendant Admin Business Edition)—the name of the queue.

• Team (for Cisco Unified Attendant Admin Department Edition)—the name of the Team.

• DDI—the number dialled internally to reach the queue session. External calls must be routed to this

DN to reach the queue.

• Priority (not for Cisco Unified Attendant Admin Department Edition)—the priority of the queue

when calls are being routed. This is used to manage the order in which calls in different queues are

handled. A queue with a high priority has its calls processed before those in queues with a lower

priority.

• Forced Delivery—select to make the queue a forced delivery queue. This makes an enquiry call

from the CTI Port to the next attendant handset in a circular, round-robin pattern. Attendants receive

calls in a specific order (determined by the order in which they log in), and after the last receives a

call, the first receives the next one. Attendants are skipped if they are still busy on a previous call.

Step 4 Click Save.

Step 5 You can now configure the Emergency, Overflow and Night Service properties, as described in

Configuring Queues, below.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUACBE_V901_WA_.pdf

Please remember to rate helpful responses and identify helpful or correct answers.

1 REPLY
VIP Super Bronze

ddi attribute is not found on cubac

It's under User Management > Queue Configuration. There will be a DDI field right after the Name field.

Creating Queues

To create a queue:

Step 1 Choose User Configuration > Queue Management.

The Queue Management page is displayed.

Step 2 Click Add New.

Step 3 Enter the General properties:

• Name (for Cisco Unified Attendant Admin Business Edition)—the name of the queue.

• Team (for Cisco Unified Attendant Admin Department Edition)—the name of the Team.

• DDI—the number dialled internally to reach the queue session. External calls must be routed to this

DN to reach the queue.

• Priority (not for Cisco Unified Attendant Admin Department Edition)—the priority of the queue

when calls are being routed. This is used to manage the order in which calls in different queues are

handled. A queue with a high priority has its calls processed before those in queues with a lower

priority.

• Forced Delivery—select to make the queue a forced delivery queue. This makes an enquiry call

from the CTI Port to the next attendant handset in a circular, round-robin pattern. Attendants receive

calls in a specific order (determined by the order in which they log in), and after the last receives a

call, the first receives the next one. Attendants are skipped if they are still busy on a previous call.

Step 4 Click Save.

Step 5 You can now configure the Emergency, Overflow and Night Service properties, as described in

Configuring Queues, below.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUACBE_V901_WA_.pdf

Please remember to rate helpful responses and identify helpful or correct answers.

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