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Delay when calling a cross-box unity subscriber

Hi, we currently use Unity 4.05 with CM 4.1 integration. We have three failover unity servers configured for digital networking and cross-box login. When a user calls the opening greeting on the main server and dials the number of another subscriber on one of the other two unity servers in the dialing domain, there is a noticeable pause when unity says "one moment please" <long pause approx 10 seconds> "while I transfer your call" <another approx 7 second pause> and the word "while" is clipped just a bit...can you point me in the right direction as to where/how to reduce this delay? Thanks.


Re: Delay when calling a cross-box unity subscriber

i've seen this type of symptom when background services have run but hung up or delayed quite a bit.

MSM (messageStoreManager) has given me this problem when it was hung up doing some tasks.

check to make sure you don't have any services/processes taking up CPU or other resources.