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Community Member

Deleted items playback conversation

Hi,

Unity 5.0 on Exchange - Unified, no TTS , Optional converation 1.

When a user plays his Deleted Items, Unity is announcing both email and voicemail messages. Is there a setting to only play deleted voicemails?

Thanks,

Scott

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Deleted items playback conversation

Hi Scott,

CSCsb97196

The the deleted emails are only announced, not read, correct?

Because of the potential impact to Unity if it had to sort through the Deleted Items folder (users might have lots of messages in this folder) and seperate the emails from the voicemails, a conscious decision was made to not pursue this type of filtering at this time.

Regards,

Michael.

2 REPLIES
Cisco Employee

Re: Deleted items playback conversation

Hi Scott,

CSCsb97196

The the deleted emails are only announced, not read, correct?

Because of the potential impact to Unity if it had to sort through the Deleted Items folder (users might have lots of messages in this folder) and seperate the emails from the voicemails, a conscious decision was made to not pursue this type of filtering at this time.

Regards,

Michael.

Community Member

Re: Deleted items playback conversation

Correct, thanks for the quick reply.

I will give the option to the customer not to play the menu and just use Outlook to retrieve deleted voicemails

Scott

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