I've been tasked to setup Client Matter Codes for our office, it's going to be used on dept basis, so not everyone will be using it right now, so instead of setting up on the 9.@ route pattern I have in place, I wanted to create a dial 8.@ route pattern so that users can use that when making a call that will require entering a client matter code, I have the route pattern created, but for some reason I'm unable to make a call when I was testing, when I dial 8+ number, I just get the can't be completed as dialed message. Am I missing a step here? Is there something else that needs to be created in order to make the dial 8 work? I mirrored what was configured for the dial 9, which was all set up before I started with this company. Any ideas on what I'm missing would be very helpful.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...