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Dial By Name Setup for CUCM 6.1 and Unity 5.0

Can we setup dial by name at our voicemail box/call handler?

Basically, we want to setup a menu once the caller reach the voicemail greeting to call by name.

We have CUCM 6.1 and Unity 5.0

5 REPLIES
Cisco Employee

Re: Dial By Name Setup for CUCM 6.1 and Unity 5.0

simply direct your users to a directory handler to get the functionality

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Dial By Name Setup for CUCM 6.1 and Unity 5.0

Use DIRECTORY HANDLER....

If any thing else for this voice experts..reply

Hall of Fame Super Red

Re: Dial By Name Setup for CUCM 6.1 and Unity 5.0

Hi Sienz,

Hope all is well my friend! Just wanted to add a note to the great tips from Java and Eldho (+5 points each guys:)

In your Opening Greeting (by default) Caller Input 4 is configured to go the system Directory Handler. So you should be able to leverage this :)

Managing Directory Handlers

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag050e.html

Interface Reference Guide for the Cisco Unity Administrator Release 5.0 (With Microsoft Exchange)

Directory Handler Settings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg080e.html

Hope this helps!

Rob

Cisco Employee

Re: Dial By Name Setup for CUCM 6.1 and Unity 5.0

Always good about clarification, Rob. Points for you :)

Hall of Fame Super Red

Re: Dial By Name Setup for CUCM 6.1 and Unity 5.0

Hey Brad,

Thanks very much my friend! This is high praise for sure :)

Cheers!

Rob

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