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Dial plan change.Internal calls are dialing slow

Hi,

I have made dial plan change in one customer from 3 digits to 2.But there is an IVR with CTI ports with 3 digits and the first digit is overlapping with some 2 digits phones. So when you try to dial for example number 61 the CUCM is waiting for the interdigit timeout because the CTI RP is with number 600.And there are some hunt pilots with 3 digits. So I have decided to move all 3 digits CTIs and hunt pilots to different partition and exclude them from the internal partition, but the problem still exists. So let say I have:

pt_1

css_1 (includes only pt_1)

pt_2

css_2 (includes only pt_2)

Phone 1

DN 10

pt_1

css_1

Phone 2

DN 20

pt_1

css_1

Phone 3

DN 100

pt_2

css_2

Phone 4

DN 200

pt_2

css_2

Why when I call phone 1 from phone 2 the cucm is waiting for the interdigit timeout, but when I call phone 3 from phone 4 no problem?

Thanks for the help.

1 REPLY
Hall of Fame Super Red

Dial plan change.Internal calls are dialing slow

Hi there,

Is it possible for you to attach your Route Plan report .csv

for us to have a look at. Maybe we can help identify the overlap.

Cheers!

Rob

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