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Dialing out from a voice mail meesage

I was wondering if it were possible to dial out of a voice mail message while listening to it. I have a customer that would like to be able to dial the user's extension who is leaving the VM message(internal users)

2 REPLIES
Cisco Employee

Re: Dialing out from a voice mail meesage

Hi Tony,

You can accomplish this by setting up Live Reply:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag150e.html#wp1040314

Hope this helps,

Brad

Hall of Fame Super Red

Re: Dialing out from a voice mail meesage

Hi Tony,

Just to add a note to the great info from Brad, have you looked at Message Monitor;

The Message Monitor feature allows you to listen to a message as the caller records it and provides options for managing the call.

When a caller is forwarded to your voice mail, Message Monitor plays a tone and opens a window on your Cisco Unified IP Phone display. You use soft keys to listen to the message and to manage the call.

You can use Message Monitor in the following ways:

•Listen to the message as the caller records it.

•While you are on another call, listen to the message as the caller records it.

•Connect to the caller who is recording the message.

•Give the caller the option of recording the message or connecting to you.

User Guide for the Cisco Unity Phone Interface (Release 5.x with Microsoft Exchange)

Monitoring Messages as Callers Leave Them

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/ex/cuugtuie060.html

Hope this helps!

Rob

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